Ackermans Legal Department Contact Details

Please use the following details to contact us: I am so disappointed with Ackerman`s service. I sent them an email on Monday with the details of a dress I`m looking for at my size. I received a follow-up email for stores located in areas close to my home. To date, no answer. It wouldn`t be necessary for Ackermans to advertise when they improve their service, but I will return the dress I bought and shop where the stores are needed. By providing you with all the tools and contact information you need to file and manage your complaint, we give you firm control over your issue. I am so disappointed with the service I receive. I took out insurance for my hollard Ackermans laptop. It broke and I informed you people or should I say hollard. They sent Ram to pick up the laptop. 3 weeks without answer I keep calling, they say that the laptop is irreparably damaged.

They said they would send sms with a coupon so I could buy a new one. I`m working with this laptop and it`s been a month now, nothing updating. Finally, I called, they told me that they had registered wrong numbers, the claim was paid and closed. How angry I am right now. I have contacted the Ombudsman against whom I will sue Ackermans Hollard. I lost my salary for July because of you guys. Even now I have to buy my own airtime which keeps calling as if I`m stupid, I was in your shop in Wynberg Cape Town about 2 weeks ago and I had a terrible experience in the shop caused by one of the male employees on the floor who came to the checkout while I was standing in line waiting for him, to pay. I remember it was close to closing and load shedding. At the time, I was sick, had diarrhea, and haven`t yet contacted Ackermans` headquarters to report the unpleasant incident caused by the male salesman/cashier – I`ve recovered, but the unpleasant memory haunts me and I feel like I have to chat with a customer service agent/complaint about what happened to me. I still don`t feel well, too tired to go any further, but I can mention that I am an older white woman, a retiree, there was a scene in the queue, I told the people standing in line behind me that I would call the police. When I entered the store, the male salesman approached me on the floor and asked if he could help me. I told him I was looking for bath sponges; He said they didn`t have it, but when I got to the checkout, there was a bunch of sponges in a basket in front of the cash register.

I asked them to scan the prices as some were less than 50% and others were identical at full price; I asked about the director because it seemed like a mission. Then the male assistant who told me that Ackermans had no sponges in stock told me that these round sponges were kitchen sponges and that I had grown. If I had done so, it was involuntary and not to my knowledge; There was a big robbery/delay and the customers behind me complained and intimidated me and said condescending things. Eventually, everything was sorted out and I left. My cash purchase was +- R300. I didn`t keep the receipt/cash invoice, but. after being a victim and being treated as I had been, and the DELIBERATE slowly went to the cash registers (I had to prepare for my Shabbat, the incident happened on a Friday afternoon), I am sad because Ackermans is an old reputable company, I love their stock and quality, but the hatred is over. Very bad for business. Resolver is a completely free service that allows you to complain effectively. We work with industry leaders, regulators and governments to make your voice heard and improve customer service. However, if you prefer to complain directly, you can use the address above to contact Ackerman and Niece. I have a problem that occurs twice.

I have Ackerman`s account and last year I found out I had insurance in my card, but I don`t know how because I don`t remember them asking me for my details for insurance, I don`t even remember them telling me about it. What I do know is that I open an account for Ackermans, not for an insurance card. So they cancelled this insurance, again I`m in the situation that I still pay every month. Maybe it`s been four months since I took anything from their store, but when I check my balance, I feel like I`m not paying at all. I then told them to check and they found out that I had insurance again and that I owed them R600. I will not pay this money to Ackermans, I am now certified with your account, I do not need it. How do I pay for something I didn`t join? I was on Ackermans Church Street in Pretoria on August 3rd. I wanted to go to the children`s section on the ground floor, I couldn`t get inside, I was told there was water there, I didn`t touch anything, I just went out when I got to the door, the alarm sounded like I had stolen something. The man standing at the door asked one of the ladies working there to take me to the locker room to search me, I asked him to check the pictures of when I entered the store and when I decided to leave.

I was asked to undress in the dressing room, that`s what I did. The lady who was asked to search me saw that I hadn`t stolen anything, the guy who said I should be searched was full of negative attitude instead of apologizing, he said I was crazy, why should he check the pictures. I really felt so embarrassed and humiliated after this incident. The moment I left the store after the incident, the alarm did not sound. So please fix your faulty alarm system before you can accuse someone of theft, check the images, if you have seen the person who flew, where you do not need to check the images, train the staff on customer service. With the experience I`ve had, I`m not sure I`ll buy from Ackermans again. So I still use my husband`s catdbto accoint to pay in the same store I`ve been using for about a year. Last Sunday, I bought things after the cashiers` sale said the signatures didn`t match, so I explained that it was my husband`s card etc. Director Sipho comes and says that my husband or I can call the seat and he waves his hands in my face and says what he should do then.

He just walked away. I told him please refund the material and return the card to me, he refused to do so. I had to leave the mall, ask my husband and son to sort out this. It was the darkest and most terrible experience of all time. ACKERMANS WAVERLEY PLAZA – the worst and most rude customer service I have ever received!! At first, most items are priceless, so they had to call other stores to get prices while being told to stay away. Finally, when it came to paying for the items, there was a problem with the card machine where I was told it was my card (and it isn`t), they will never get a good recommendation and they are very rude and unprofessional towards their customers. I would like to file a complaint about an employee named Anna in The Mall @ Reds Akermans (Women Store). Your attitude must change. I shopped in her old store right in front of the store that only recently opened for women, I needed a certain product, she enjoyed it, because she was the only prominent employee at the time, called her twice and walked past me and my sister on the right. When another colleague walked past us trying to get Anna`s attention, she said, and then turned to her colleague and said, “These ladies are calling her” with so much posture, stroked her hair and walked away, It was not necessary if I am a paying customer, regardless of the Akermans store you work for, When I see you in uniform, a question for me should NOT have led to this attitude. A simple answer to let us know that you don`t work at that particular company wouldn`t hurt them.